Commandes
Once your order has been shipped, you will receive an email with a tracking number.
You can use this number to track the status of your order on the carrier’s website (UPS, Colissimo, and La Poste).
The order history is available only when you are logged into your customer account.
Once logged in, simply click on the “Order history and details” section.
We invite you to consult the map of our partner stores.
It is best to contact our retailer before visiting to ensure the availability of the desired references.
To place an order, select the product(s) of your choice, add them to your cart, then click on “Add to cart.”
Follow the instructions to enter your shipping and payment information, then confirm your order.
You will receive a confirmation email once your order has been validated.
Yes, you can modify or cancel your order within two hours of confirmation, as long as it has not yet been shipped.
To do so, please contact our customer service as soon as possible.
If you haven’t received the confirmation email, please check your spam or junk mail folder.
If you still can’t find it, contact our customer service with your order details for confirmation.
Orders are generally processed within one to two business days after they are received.
Delivery times vary depending on your location and the shipping method chosen.
You will receive an estimated delivery time when placing your order.
If your orders are placed within a short time frame and have not yet been shipped, we can combine them.
Please contact our customer service as soon as possible with your order details.
Product availability is indicated on each product page.
If a product is out of stock, you can choose to be notified by email when it becomes available again.
If you wish to modify your billing information after placing an order, please contact our customer service as soon as possible.
However, once the order has been confirmed and shipped, these changes may no longer be possible.
Once the order has been confirmed, it is generally difficult to change the delivery address, especially if the order has already been shipped.
However, we invite you to contact our customer service as soon as possible to check if a change is still possible.
If the package has not yet left our warehouse, we will do our best to update your information.
Otherwise, you may need to contact the carrier directly to arrange a redirection.
Yes, our products are available in many partner stores in France and abroad.
To find the retailer closest to you, check our interactive store locator by clicking here: Our partner stores.
You can also order directly online from our official website.
We do not offer a home trial system, but you can test our ligatures at one of our 140 partner stores in France and abroad.
Please contact the store before your visit to check the availability of the desired model.
Yes, we have made demonstration videos available, created by JLV artists. You can watch them on our YouTube channel.
You can read our customers’ reviews in our guestbook and discover our ambassadors’ testimonials on their dedicated pages.
We do not offer a customization or specific engraving service on our products.
If the tracking shows “delivered” but you have not received anything, please contact us within 48 hours.
We will open an inquiry with the carrier and take all necessary steps to assist you.