Delivery
FAST and SECURE
From Paris to the world
At JLV Sound, we entrust your orders to reliable and recognized partners worldwide.
Each shipment is tracked, insured, and carefully prepared to offer you an exceptional experience.
ORDER PROCESSING TIME
➤ Processing time is generally 2 business days.
➤ Orders are shipped only after receipt of payment.
➤ Two orders placed separately cannot be combined: shipping fees apply to each.
➤ Packaging is eco-friendly, adapted to the dimensions of your items, and guarantees optimal protection.
CARRIERS & DEADLINES
DHL Express
➤ France: 2 business days
➤ Europe: 2 to 5 business days
➤ International: 3 to 8 business days
La Poste Tracked Letter
➤ France: 2 to 5 business days
➤ Europe: 3 to 7 business days
➤ International: 5 to 12 business days
SECURITY & INSURANCE
RELIABILITY
Tracked and insured shipping
➤ Each order is shipped with a tracking number provided by email.
➤ Real-time tracking available online.
➤ All packages are insured against loss or damage.
➤ Products are carefully prepared and protected to ensure safe delivery.
ADAPTED TAXATION
International delivery
➤ Delivery to over 220 countries via the DHL network.
➤ VAT automatically adjusted according to your country:
➤ Europe: VAT included according to local legislation.
➤ Outside Europe: VAT not charged.
➤ Customs fees or local taxes may apply and are the responsibility of the customer.
➤ Exceptions: No delivery to Russia, Belarus, North Korea, Iran, Syria, Libya, Myanmar, Venezuela, or Zimbabwe.
RETURNS and REFUNDS
Your satisfaction guaranteed
➤ For all deliveries within Europe (excluding French overseas territories), you have 14 days from the delivery date to return your order.
➤ Procedure: Contact our after-sales service to obtain a customer service number and instructions on how to proceed.
➤ Refunds will be made using the same payment method. If by bank transfer, provide a bank account number.
➤ Items must be returned in perfect condition. If damaged or used, a refund may be refused or partial.
➤ Return shipping costs are the customer's responsibility (unless we are mistaken).