What should I do if my parcel is marked as delivered but I have not received it?
If the tracking shows “delivered” but you have not received anything, please contact us within 48 hours.
We will open an inquiry with the carrier and take all necessary steps to assist you.
FAQs From Same Category
Once your order has been shipped, you will receive an email with a tracking number.
You can use this number to track the status of your order on the carrier’s website (UPS, Colissimo, and La Poste).
The order history is available only when you are logged into your customer account.
Once logged in, simply click on the “Order history and details” section.
We invite you to consult the map of our partner stores.
It is best to contact our retailer before visiting to ensure the availability of the desired references.
To place an order, select the product(s) of your choice, add them to your cart, then click on “Add to cart.”
Follow the instructions to enter your shipping and payment information, then confirm your order.
You will receive a confirmation email once your order has been validated.