What should I do if my transaction is declined?

If your payment is declined, check that all the information entered is correct and that your account has sufficient funds.

If the problem persists, contact your bank or try another payment method.

FAQs From Same Category

I want to enter a billing address different from the delivery address. How can I do that?

To enter a billing address different from the delivery address on a PrestaShop site, follow these steps:

  1. Add to cart: Start by adding the desired products to your cart.

  2. Go to the order summary: Once in the order summary, click on “Checkout.”

  3. Address selection:

    • You will see a section for addresses (delivery address and billing address).

    • If the delivery and billing addresses are the same, they will be pre-filled. To make them different, uncheck the option “Use the same address for billing.”

  4. Enter the billing address: Once the option is unchecked, you can enter a new billing address or choose one already saved in your account.

  5. Confirm: Verify the information and proceed with your order.

This way, you can manage two separate addresses for delivery and billing on your PrestaShop store.

If this option is not visible, check whether your theme or installed modules restrict this functionality.

What payment methods are accepted?

We accept payments by credit card (Visa, MasterCard, American Express), PayPal, bank transfer, Apple Pay, and Google Pay.

All transactions are secured through our online payment system.

Is the payment secure?

Yes, all our online payments are secured with an SSL encryption system that protects your banking data.

In addition, we use payment solutions compliant with PCI-DSS standards to ensure transaction security.

When will my account be debited?

Your bank account will be debited as soon as the order is confirmed.