Faq Sections
Once your order has been shipped, you will receive an email with a tracking number.
You can use this number to track the status of your order on the carrier’s website (UPS, Colissimo, and La Poste).
The order history is available only when you are logged into your customer account.
Once logged in, simply click on the “Order history and details” section.
We invite you to consult the map of our partner stores.
It is best to contact our retailer before visiting to ensure the availability of the desired references.
To place an order, select the product(s) of your choice, add them to your cart, then click on “Add to cart.”
Follow the instructions to enter your shipping and payment information, then confirm your order.
You will receive a confirmation email once your order has been validated.
Yes, you can modify or cancel your order within two hours of confirmation, as long as it has not yet been shipped.
To do so, please contact our customer service as soon as possible.
Show More >>
To enter a billing address different from the delivery address on a PrestaShop site, follow these steps:
-
Add to cart: Start by adding the desired products to your cart.
-
Go to the order summary: Once in the order summary, click on “Checkout.”
-
Address selection:
-
You will see a section for addresses (delivery address and billing address).
-
If the delivery and billing addresses are the same, they will be pre-filled. To make them different, uncheck the option “Use the same address for billing.”
-
-
Enter the billing address: Once the option is unchecked, you can enter a new billing address or choose one already saved in your account.
-
Confirm: Verify the information and proceed with your order.
This way, you can manage two separate addresses for delivery and billing on your PrestaShop store.
If this option is not visible, check whether your theme or installed modules restrict this functionality.
We accept payments by credit card (Visa, MasterCard, American Express), PayPal, bank transfer, Apple Pay, and Google Pay.
All transactions are secured through our online payment system.
Yes, all our online payments are secured with an SSL encryption system that protects your banking data.
In addition, we use payment solutions compliant with PCI-DSS standards to ensure transaction security.
Your bank account will be debited as soon as the order is confirmed.
Yes, a detailed invoice will be sent by email once your order is confirmed.
You can also access your invoices at any time through your customer account.
Show More >>
We deliver our products in France, across Europe, and internationally.
We also ship to the French overseas departments and territories (DOM-TOM).
Rare exceptions: Afghanistan, Russia, Iran, North Korea, Costa Rica, Libya.
Delivery times depend on the country and the chosen shipping method.
For delivery of your Phonic Ring in France, allow about 4 business days with La Poste.
In Europe, with UPS Express Saver, delivery takes around 4 business days.
With Colissimo, delivery takes between 5 and 10 business days.
For international orders, with UPS Express Saver, delivery takes about 5 days after your order.
With Colissimo, the delivery time depends on the country, usually between 5 and 10 business days.
For French overseas departments and territories (DOM-TOM), delivery takes between 11 days and 1 month.
Want to get your Phonic Ring even faster?
You can buy it directly from a store in your city.
We have over 140 partner stores in France and in 26 countries worldwide.
You can check the list of stores here.
Make sure to contact your local store before going there to confirm that the desired item is still available.
To find out the shipping cost, we provide a simulator on our website.
Here’s how to use it:
1 - Go to the cart page on our website.
2 - Add the product of your choice to your cart.
3 - Enter the destination country.
The simulator will then give you the exact shipping cost based on the products purchased and the chosen destination.
Yes, once your order has been shipped, you will receive an email with a tracking number.
You can use this number to track the progress of your parcel on the carrier’s website.
If you are absent at the time of delivery, the carrier will leave a delivery notice in your mailbox with instructions to reschedule the delivery or collect your parcel from a pickup point.
Show More >>
In accordance with French law, you have a period of 14 days from the receipt of your order to exercise your right of withdrawal.
This period applies to all products purchased on our website for delivery within Europe, excluding overseas territories (DOM-TOM).
To return an item, please contact us via our contact form or by email.
We will provide you with a return code to be written on the outside of your parcel, along with the necessary instructions to send the product back.
Return shipping costs are the responsibility of the customer, unless the item received is defective or does not match the original order.
In that case, the return costs are covered by our company.
Once your return has been received and inspected, we will issue the refund within a maximum of 7 days.
The refund will be made using the same payment method used for the purchase.
Yes, if you wish to exchange an item for another size or model, please contact us to arrange the exchange.
Return shipping costs may apply.
Show More >>
The JLV ligature is available for soprano, alto, tenor, and baritone saxophones with ebonite (classical/jazz) and metal mouthpieces, as well as for Eb, Bb, and A, alto, and bass clarinets. Simply select your preferred instrument type, mouthpiece type, and finish on our product page: For Saxophones and Clarinets
Yes. Synthetic reeds provide excellent stability and increase their longevity.
The JLV ligature fits perfectly with Otto Link mouthpieces, whether made of ebonite or metal.
Thanks to the side screws, the band prevents contact with the mouthpiece, allowing the Otto Link mouthpiece to be raised without any compatibility issues.
We invite you to choose the JLV ligature based on your saxophone, the type of mouthpiece (ebonite or metal), and the finish you prefer.
Indeed, the ligature fits ebonite mouthpieces, whether classical or jazz style, as well as metal mouthpieces. It also fits perfectly with crystal clarinet mouthpieces.
For mouthpieces requiring specific dimensions, we can make custom adjustments by customizing the size of the strap.
When ordering, you can specify the mouthpiece model and brand in the "Information to send to the seller" section.
The JLV ligature is suitable for both beginners and professionals. We met with teachers to ask for their opinion: they were quickly won over by this jewel, which makes it easier for their students to produce low and high notes.
Show More >>
A phonic ring is a copper ring placed at the joint between the neck and the body of the saxophone.
The material of the ring has a conductive effect that creates a connection between the two parts of the instrument, preventing the sound vibration from being interrupted.
As a result, the sound becomes fuller and more generous.
No, the phonic ring has no impact on the instrument’s intonation. With only 0.5 mm thickness for clarinets and 1 mm for saxophones, it does not affect the tuning or accuracy of your instrument in any way.
It actually provides greater clarity and precision.
There is no tuning ring for saxophone.
The tuning ring, used on clarinets, is designed to adjust the space between the mouthpiece and the barrel.
On the other hand, the phonic ring for saxophone is placed at a different level: between the neck and the body of the instrument.
Its role is to improve the transmission of vibrations to enrich the sound.
The phonic ring is compatible with alto, tenor, and baritone saxophones and is available in three sizes.
However, it is not yet suitable for sopranino, soprano, and bass saxophones.
The ring is made of copper, chosen for its excellent vibrational properties.
Show More >>
If you have forgotten your password, click on “Forgot your password?” from the login page of your account:
1 - Then enter the email address associated with your account.
2 - You will receive an email containing a link to reset your password.
If you do not receive this email within a few minutes, please check your junk mail (spam) folder.
If you still have difficulties, you can also contact us via the contact form.
To update your personal information, log in to your customer account and go to the “Information” section, where you can edit your details (name, first name, email address, password, etc.).
Don’t forget to click “Save” to confirm your changes.
Your information will be updated immediately.
If you are a repairer or a music professional, you can apply by clicking here to become a dealer via our contact form. We prioritize passionate craftsmen with expertise in wind instruments.
Here is the extremely faithful English translation:
To create a reseller account, simply fill out our contact form specifying your activity, your full address, and your professional contact details.
We will get back to you promptly to validate your request and activate your access to professional prices.
No. Reseller prices are only available to approved professionals with a validated account.
We give priority to passionate artisans and professionals specialized in wind instruments.
To review your request, please send us:
-
A brief presentation of your activity
-
Your SIRET number (or equivalent for foreign countries)
-
The address of your workshop or store
-
Links to your website and social media
Yes. We support many independent teachers and repairers.
You can benefit from preferential conditions, subject to the validation of your professional status.
Once your request has been validated by our team, you will then be able to access our secure reseller area, view professional prices, and place orders online.
Show More >>
We collaborate with passionate musicians in more than 26 countries.
If you wish to join our ambassador program, you can send us your application (musical CV, biography, video links) via our contact form or by email.
We are looking for committed musicians, active on the musical scene and sensitive to the acoustic requirements of our products.
A recognized artistic presence (concerts, teaching, social media…) as well as an affinity with our artisanal philosophy are major assets.
As an ambassador, you benefit from personalized support, priority access to our new products, a dedicated page on our website, and professional content to enhance your image.
Yes, ambassadors benefit from a preferential price on all our products.
This price is personal and reserved strictly for your own use.
We kindly ask you not to extend it to third parties, out of respect for our resellers and our selective distribution policy.
Absolutely. We love to showcase our ambassadors! Feel free to send us your news (concerts, competitions, interviews, video excerpts…), and we will be happy to share them on our channels (website, newsletter, Instagram, Facebook, etc.).
Show More >>