How can I reset my password?


If you have forgotten your password, click on “Forgot your password?” from the login page of your account:

1 - Then enter the email address associated with your account.
2 - You will receive an email containing a link to reset your password.

If you do not receive this email within a few minutes, please check your junk mail (spam) folder.

If you still have difficulties, you can also contact us via the contact form.

FAQs From Same Category

How can I update my account information?

To update your personal information, log in to your customer account and go to the “Information” section, where you can edit your details (name, first name, email address, password, etc.).

Don’t forget to click “Save” to confirm your changes.

Your information will be updated immediately.


How to become a JLV dealer?

If you are a repairer or a music professional, you can apply by clicking here to become a dealer via our contact form. We prioritize passionate craftsmen with expertise in wind instruments.